PAYMENT WAS DUE ON OR PRIOR TO PICTURE DAY. IF YOUR PICTURE DAY WAS MORE THAN 48 HOURS AGO, ORDERING PHOTO RETOUCHING IS NOT RECOMMENDED AS WE START PROCESSING FILES QUICKLY WHICH MAY PREVENT EDITING OF YOUR IMAGE. IF YOU CHOOSE TO ORDER RETOUCHING TO YOUR LATE PAYMENT, WE WILL DO OUR BEST TO EDIT YOUR IMAGE HOWEVER NO REFUNDS WILL BE GIVEN IF WE ARE UNABLE TO DO SO.